Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What is the standard shipping timeframe?
Complimentary ground shipping is provided for all domestic orders, typically arriving within 3-5 business days. Express and overnight options are available at checkout for expedited delivery.
What is your return policy?
We accept returns on full-price merchandise within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact.
Do you offer international shipping?
Yes, Proenza Schouler ships to over 100 countries worldwide. International shipping costs and duties are calculated at checkout based on your specific location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
Are your products authentic?
All products sold on our official website are guaranteed to be 100% authentic Proenza Schouler merchandise, crafted with the highest quality materials and craftsmanship.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.